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Agency Forward®

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The Agency Forward editorial team is comprised of a diverse group of thought leaders and contributors across Nationwide P&C as well as many others who provide support behind the scenes.

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Digitization and The Agent-Customer Relationship

August 6, 2021

The Digital Revolution has forced a change in every industry, and insurance is no exception. Indeed, the insurance industry has started to embrace digital technologies to streamline operations and meet customer demands for convenience, transparency and real-time communication. Nationwide’s Chetan Kandhari, SVP, Chief Innovation and Digital Officer shared his thoughts on establishing a digital foundation, maintaining a personal touch in the digital world and more with PropertyCasulty360.

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