Insurance Agency Management: Claims & Servicing - Agency Forward®

Claims and servicing

3 Ways Insurance Agents Can Improve Customer Service Amid Economic Uncertainty

The economic impact of recent years has spurred consumers to revisit their insurance needs. Discover how agents can improve customer service amid uncertainty.

Claims and servicing

How to Help Your Customers Increase Wildfire Readiness

September 8, 2023

Help your customers understand wildfire safety and preparedness as we move into the peak of wildfire season.

Claims and servicing

A guide to protecting your absentee landowner clients and their farmland assets

December 2, 2022

It’s not just farmers who own farmland. Absentee farmland owners can take all shapes and sizes, but many have the same question, “Am I covered?” Because each piece of farmland is unique, the answer is not always straightforward. The Farmland Ownership Protection agency guide helps guide you through the questions to ask to ensure your clients are covered.

Claims and servicing

Personal Lines Roundtable Ep.3: Being prepared to help clients in the event of a catastrophe

August 22, 2022

The third episode in our discussion series explores what you and your agency can do to prepare your customers ahead of a weather-related event.

Claims and servicing

Creating customer value through digital self-service solutions

July 7, 2022

From ordering groceries online to meeting with a doctor virtually, the COVID-19 pandemic has accelerated customers’ adoption of digital technology for everyday activities.

Claims and servicing

Taking a closer look at personal lines claim experiences

February 17, 2022

Learn about opportunities to enhance service and boost client satisfaction.

Claims and servicing

New survey reveals middle market business owners looking for more digital offerings

September 29, 2021

Review key insights from Nationwide’s 2021 Agency Forward report and learn how insurance agents can better support clients’ and prospects’ needs.