3 ways the pandemic enhanced customer engagement with technology Agency partners reflect on changing customer preferences and the impact of those changes to how agencies go to market and provide service. Impact to customer behavior, decisioning May 13, 2021 client relationshipshabitstechnology
Improving the customer claims experience with virtual tools Expanded use of remote inspection tools puts the customers at the center of the claim experience Innovation July 19, 2021 client relationships
Consumers increase digital adoption while still valuing agent relationship Latest Agency Forward Study data shows consumers are using digital tools throughout their insurance journey Impact to customer behavior, decisioning July 13, 2021 client relationshipseconomic growth
Using data to reduce distracted driving Through our data, we now know that most drivers are driving while distracted Impact to customer behavior, decisioning June 18, 2021
Selling telematics just got easier The SmartRide app makes it simpler and more accessible than ever Innovation March 31, 2021 client relationshipshabitstechnology
7 telematics myths vs. reality The road to usage-based insurance sales is easier to navigate than you may realize. Innovation March 29, 2021 client relationshipshabitspractice managementtechnology
Succeeding with Decision Velocity: 3 concerns to overcome What makes people uneasy about making quick decisions? Managing Your Agency March 15, 2021 client relationshipshabitspractice management
Insurance claim innovation uses texting to speed up claim process Texting allows customers to reach out and follow up when it’s convenient for them Innovation February 26, 2021 client relationshipstechnology
Tackle these telematics misconceptions to sell more with middle market clients Our survey uncovered some common misconceptions about telematics that agents can address with middle market clients Innovation December 1, 2020 client relationshipstechnology
Distracted Driving Feedback Now on the SmartRide App Nationwide is adding distracted driving feedback to increase awareness and encourage positive behavior Innovation October 20, 2020 client relationshipshabitstechnology
