Navigating technology: How insurance agents can enhance the client experience with AI-powered personalization
Tiffany Grinstead is responsible for helping independent agencies grow their businesses through transformative marketing strategies
Kelly Hernandez, Associate Vice President, Personal Lines Telematics has been in the insurance industry for more than 20 years in roles spanning personal lines loss reserving, pricing, and product development. As a leader of telematics innovation, Kelly currently oversees Nationwide’s industry leading Personal Lines UBI programs SmartRide and SmartMiles.
Share Personal Lines Roundtable Ep. 11: Solutions to help your customers reduce distracted driving April 18, 2024 In this episode, join David Harkey, President of the Insurance Institute for Highway Safety, and Kelly Hernandez, AVP Personal Lines Telematics, as they delve into effective solutions for combating distracted driving—a persistent and dangerous issue on our roads. Share
Commercial lines National Cybersecurity Awareness Month: How to connect with and prepare your clients October 12, 2026 We asked a panel of experts to weigh in on cybersecurity trends and the opportunity to prepare clients.
Cybersecurity Build an identity theft conversation in five minutes October 7, 2026 The agent opportunity: Turn an identity theft scenario into a preventative client conversation.
Cybersecurity Growing trends in cybercrime and identity theft for insurance agents September 21, 2026 How insurance agents can help clients navigate evolving cyber and identity theft risks.
