Reshaping personal lines through a predict-and-prevent mindset
In today’s evolving risk landscape, the insurance industry must move beyond the traditional repair and replace model and embrace a proactive predict-and-prevent mindset. Nationwide’s latest white paper outlines how smart technologies—such as telematics, water-leak detection and thermal imaging—can help identify risks early and enable meaningful action before damage occurs. This approach not only protects property and lives, but also builds trust and long-term value with customers. Prevention is no longer optional—it’s essential.
Casey Kempton, president of Personal Lines at Nationwide, shares how technology and smart home innovations empower customers with greater confidence and control. Her message reinforces the importance of agent engagement in driving adoption of these tools. Agents who experience the technology firsthand are better equipped to guide customers toward safer, smarter choices.